Privacy Policy

At TiedFW we understand the sanctity of your right to exclusivity, and keep your privacy our priority by complying with the policy mentioned.

Compliance with City of Dallas Transportation-for-Hire Ordinance (SEC. 47A-2.1.7)

As required by the City of Dallas Transportation-for-Hire Ordinance (SEC. 47A-2.1.7), our operating authority adheres to the following policies and information:

Zero-Tolerance Policy for Intoxicating Substances

Our company maintains a strict zero-tolerance policy regarding the use of intoxicating substances. This policy applies to all drivers during their operation of our transportation services. The policy is designed to ensure the safety and well-being of our passengers.

Zero-Tolerance Policy Statement:

Prohibition: Any use of intoxicating substances, including alcohol and drugs, by our drivers while operating a vehicle or while on duty is strictly prohibited.
Enforcement: Drivers found in violation of this policy will face immediate suspension and potential termination.
Reporting: Passengers can report any suspected violations of this policy by contacting our customer service or the City of Dallas.

Contact Information

For any questions, concerns, or to report issues related to our services, please contact us at:

Operating Authority Contact Information:

Phone: 214-670-3161
Email: [email protected]
Address: 3448 West Mockingbird Ln Dallas, Texas 75235

Wheelchair Accessible Vehicles

We are committed to providing accessible transportation options for all passengers. Wheelchair accessible vehicles are available upon request. To ensure availability, please contact us in advance to make arrangements.


● Wheelchair accessible vehicles are available upon request. Please contact us to arrange for a vehicle that meets your accessibility needs. Reporting Complaints to the City of Dallas.

If you have any complaints about our transportation services, you can report them to the City of Dallas by calling 3-1-1. This ordinance ensures that all complaints are handled appropriately and helps maintain the high standards set by the City of Dallas for transportation-for-hire services.

How to Report Complaints:

Phone: Dial 3-1-1 from any phone within Dallas city limits.
Online: Visit the City of Dallas website and use the online complaint form.
In-Person: Go to a City of Dallas municipal office.

Detailed Breakdown of Ordinance No. 29696

Ordinance No. 29696 outlines several key requirements for transportation-for-hire services in Dallas, including:

Safety and Conduct Standards: Establishes guidelines for driver conduct, vehicle safety, and operational procedures to ensure the safety and reliability of transportation services.
Complaint Reporting: Provides a clear mechanism for passengers to report complaints, ensuring that issues are documented and addressed in a timely manner.
Accessibility Requirements: Mandates the availability of wheelchair accessible vehicles to ensure transportation services are inclusive and accessible to all individuals, including those with disabilities.
Zero-Tolerance Policy: Requires transportation-for-hire companies to implement and enforce a zero-tolerance policy for intoxicating substances to protect passenger safety.

By adhering to these regulations, we are committed to providing safe, reliable, and accessible transportation services for all residents and visitors in Dallas. If you have any questions or need further assistance, please do not hesitate to contact us.

Thank you for choosing our services.

(469) 518-7547